At Bright Star Premier Cleaning, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard it. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information: personal information and non-personal information.

Personal Information

Personal information refers to any information that can be used to identify you, including, but not limited to:

• Name
• Address
• Phone number
• Email address
• Payment information (such as credit card details)
• Service preferences or special requests

This information is typically collected when you:

• Schedule a cleaning service or request a quote
• Contact us via phone, email, or our online contact form
• Subscribe to our newsletters or promotional materials
• Make a purchase through our website

Non-Personal Information

Non-personal information refers to data that does not identify you personally. This can include:

• Browser information
• IP address
• Geographic location
• Device type
• Pages visited on our website
• Cookies (used to enhance your browsing experience)

We may use this non-personal information to improve our website and services, as well as to provide you with personalized content.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• Providing Services: To fulfill your cleaning service requests, process payments, and deliver the services you’ve requested.
• Communication: To respond to inquiries, provide updates, confirm appointments, and share relevant information about our services, promotions, and news.
• Marketing and Promotions: To send you promotional emails, newsletters, or special offers, if you have opted in to receive them. You can unsubscribe at any time.
• Improving Our Services: To improve our website, services, and customer experience. We analyze data on usage patterns to identify areas for enhancement.
• Compliance: To comply with applicable laws, regulations, or legal obligations, including processing payments and protecting against fraudulent activity.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of technical, physical, and administrative measures to protect your data, including:

• Encryption: We use encryption protocols (such as Secure Socket Layer, or SSL) to protect sensitive data, such as payment information, during transmission over the internet.
• Access Control: Access to personal information is limited to authorized employees who need it to perform their job responsibilities.
• Regular Audits: We conduct regular security audits and review our internal practices to ensure that your personal information remains secure.

Despite our best efforts to protect your personal data, no data transmission over the internet is completely secure. We cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email marketing platforms, and cleaning service professionals.
• Legal Compliance: If required by law or in response to a legal request (such as a subpoena), we may disclose your personal information to comply with legal obligations or protect the rights, property, and safety of our company and customers.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the new owner as part of the transaction.

5. Cookies and Tracking Technologies

To enhance your user experience, our website may use cookies, web beacons, and similar technologies. Cookies are small text files that are placed on your device to remember preferences and improve functionality.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
• Performance Cookies: These cookies collect information on how users interact with our website, such as the most visited pages, helping us improve site performance.
• Functionality Cookies: These cookies remember your preferences and settings to offer a more personalized experience.
• Targeting Cookies: These cookies are used for advertising purposes to display targeted ads based on your interests and browsing behavior.

You can manage or disable cookies in your browser settings; however, doing so may impact your ability to use certain features of our website.

6. Your Rights and Choices

We respect your right to control your personal information. Depending on your location and applicable laws, you may have the following rights:

• Access: You can request to see what personal data we have collected about you.
• Correction: You can request corrections to any inaccuracies in your personal data.
• Deletion: You can request the deletion of your personal data, subject to certain conditions.
• Opt-Out of Marketing: You can opt-out of receiving promotional emails or marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at info@brightstarpremiercleaning.com

7. Third-Party Links

Our website may contain links to third-party websites for your convenience or reference. We do not control, and are not responsible for, the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will post the updated policy on this page and revise the “last updated” date at the bottom. We encourage you to review this Privacy Policy periodically for any updates or changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please don’t hesitate to contact us:

Bright Star Premier Cleaning
info@brightstarpremiercleaning.com

Last Updated: 11/24/2024

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Bright Star Premier Cleaning with your cleaning needs!